Returns & Refunds
We want you to be completely satisfied with your purchase. Learn how to easily process returns and refunds.
Our Return Policy
At Mapex, customer satisfaction is our priority. We offer a hassle-free 30-day return policy on all purchases. If you're not completely satisfied with your gadget or accessory, we'll make it right.
Return Window
You have 30 days from the date of purchase to return your item. Items must be in original condition with all packaging and accessories included.
Return Process
Contact Support
Reach out to our support team at support@mapex.com or call +1 (555) 123-4567 with your order number.
Receive Return Label
We'll email you a prepaid return shipping label. Package your item securely and attach the label.
Ship Your Item
Drop off your package at any shipping location. We recommend insuring valuable items for transit protection.
Receive Refund
Once we receive and inspect your item, we'll process your refund within 5-7 business days.
Frequently Asked Questions
What if my item arrives damaged?
Contact us immediately with photos of the damage. We'll arrange a replacement or refund without requiring a return.
Can I return an item after 30 days?
Our standard return window is 30 days. For items outside this window, please contact our support team to discuss options.
Do you accept returns on used items?
We accept returns on items that are in original, unused condition. Items showing signs of use may not qualify for full refunds.
How long does the refund process take?
Refunds are typically processed within 5-7 business days after we receive and inspect your item.
Can I exchange an item instead of returning it?
Yes! If you'd like to exchange for a different item, let us know and we'll arrange the swap at no additional cost.
What about shipping costs?
Return shipping is free with our prepaid labels. However, original shipping costs are typically non-refundable unless the issue was our fault.
Need Help?
If you have questions about returns or need assistance, our support team is here to help:
Email: support@mapex.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9 AM - 6 PM PST